Privacy Policy for Wizo

1. Introduction

Welcome to Wizo, a travel community platform that allows users to share travel experiences, create travel boards, and connect with fellow travelers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

• Account Information: Username, email address, profile picture, and bio
• User-Generated Content: Travel posts, photos, comments, messages, and other content you create
• Communication Data: Messages sent through our chat feature, including voice messages
• Purchase Information: In-app purchase history and transaction details for virtual currency (coins)

2.2 Device and Usage Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in app
• Technical Data: IP address, crash reports, performance data

2.3 Media and Files

• Photos: Images you select from your photo library or capture with your camera for travel posts
• Voice Recordings: Voice messages you record and send through our chat feature

3. Device Permissions

Our app requests the following permissions:

• Camera: To take photos for your travel diary entries and profile pictures
• Photo Library: To select existing images for your travel content
• Microphone: To record voice messages in chat conversations

You can manage these permissions through your device settings at any time.

4. How We Use Your Information

• Provide and maintain our travel community services
• Process and facilitate in-app purchases of virtual currency
• Enable user-generated content sharing and social features
• Facilitate communication between users through chat and messaging
• Moderate content and enforce community guidelines
• Improve app functionality and user experience
• Send important service notifications and updates
• Comply with legal obligations and protect user safety

5. User-Generated Content (UGC) and Community Guidelines

5.1 Content Standards

Users are strictly prohibited from posting, sharing, or transmitting content that includes:

• Adult/Sexual Content: Pornography, sexually explicit material, or inappropriate sexual content
• Disturbing Content: Graphic violence, disturbing imagery, or content designed to shock or disgust
• Gambling: Promotion of gambling activities, betting, or related services
• Illegal Substances: Content promoting or depicting illegal drug use or distribution
• Political Content: Partisan political content, political campaigning, or divisive political discussions
• Discriminatory Content: Content that discriminates based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Harassment: Bullying, threats, doxxing, or targeted harassment of individuals
• Misinformation: False or misleading information that could cause harm

5.2 Content Moderation

We employ multiple methods to maintain community standards:

• User Reporting: Users can report inappropriate content or behavior
• Blocking System: Users can block other users to prevent unwanted interactions
• Content Review: Reported content is reviewed by our moderation team
• Automated Detection: We use automated systems to detect potentially harmful content
• Account Actions: Violations may result in content removal, account suspension, or permanent bans

6. In-App Purchases and Virtual Currency

• Our app offers virtual currency (coins) for purchase through Apple's App Store
• All purchases are processed through Apple's payment system
• We collect transaction data for purchase verification and customer support
• Virtual currency has no real-world value and cannot be exchanged for real money
• Refunds are subject to Apple's App Store refund policy
• Purchase history is stored to maintain your account balance and transaction records

7. Data Sharing and Disclosure

7.1 We Share Information:

• With Other Users: Your public profile and content are visible to other app users
• Service Providers: Third-party services that help us operate the app
• Legal Requirements: When required by law or to protect safety and security
• Business Transfers: In case of merger, acquisition, or sale of assets

7.2 We Do Not Sell Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

8. GDPR Rights (European Users)

If you are located in the European Economic Area, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at wizomail@wizolife.com

9. Data Security

• We implement industry-standard security measures to protect your data
• Data is encrypted in transit and at rest
• Access to personal data is restricted to authorized personnel only
• Regular security audits and updates are performed
• However, no method of transmission over the internet is 100% secure

10. Data Retention

• Account data is retained while your account is active
• Content may be retained for community safety and legal compliance
• Deleted content may remain in backups for up to 90 days
• Transaction records are retained as required by law
• You can request account deletion by contacting us

11. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that a user under 18 has provided personal information, we will delete such information immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses approved by the European Commission.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

14. Contact Us

15. Governing Law

This Privacy Policy is governed by and construed in accordance with applicable data protection laws, including GDPR for European users and relevant local privacy laws.